Privacy policy

Privacy Policy


At Hillcrestclouds, safeguarding your personal information is a cornerstone of our operations. We are dedicated to managing your data with integrity, security, and full compliance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and all relevant privacy legislation.

This policy outlines our procedures regarding the collection, utilization, retention, and protection of your data when you visit our site, register an account, purchase products, or interact with our customer service team. By utilizing our website, you confirm that you have read and consented to the practices described herein.

1. About Us

E-Juice Couture (trading as Hillcrestclouds) is a UK-based retailer specializing in vaping hardware, e-liquids, and accessories.

2. Scope

This policy applies to all interactions with Hillcrestclouds, including website browsing, account management, and newsletter subscriptions. Our site may include links to external websites; please be aware that we do not govern the privacy standards of these third-party platforms. We advise reviewing their respective policies before sharing information.


3. Data We Collect

We collect information that allows us to identify you as an individual ("Personal Data").

  • Identity & Contact Data: Name, date of birth (for age verification), billing/delivery addresses, email, and phone number.
  • Technical Data: IP addresses, browser specifications, device information, operating system, and navigation patterns on our site.
  • Transactional Data: Details regarding products purchased, order history, payment status, and refund/return logs.
  • Marketing Data: Your preferences for receiving updates, promotions, and surveys.

4. How We Gather Information

  • Directly from You: Information you provide when registering, ordering, contacting support, or engaging in promotions.
  • Automated Collection: Data captured via cookies and analytics to monitor site performance, shopping trends, and security.
  • Third-Party Sources: We may receive necessary information from trusted partners, including payment gateways, logistics providers, and age-verification services.

5. Use of Your Data

We process your data only when there is a valid legal basis, such as:

  • Fulfilling contracts (processing and shipping orders).
  • Meeting legal/regulatory requirements.
  • Pursuing legitimate business interests.
  • With your explicit consent for marketing.

We do not sell your personal data to any third parties.

6. Cookies

We utilize cookies to enhance your browsing experience. These include:

  • Essential: Required for site functionality (e.g., login, checkout).
  • Analytics: Used to understand site usage and improve performance.
  • Functional: To remember your settings and preferences.
  • Marketing: Used to display relevant advertising (subject to your consent).
  • You can manage cookie preferences via your browser settings.

7. Data Sharing & Security

We may share data with service providers (payment processors, delivery partners, IT support) strictly to perform our business functions. These parties are contractually obligated to protect your data.

We employ robust security measures, including SSL encryption, secure databases, and restricted access controls, to protect your information. While we strive for the highest security standards, please note that no internet transmission is 100% secure.


8. Your Legal Rights

Under the UK GDPR, you have the right to:

  • Access your personal information.
  • Rectify inaccurate or incomplete data.
  • Erase your information (where there is no legal requirement to keep it).
  • Restrict or Object to processing.
  • Data Portability (receiving your data in a usable format).

To exercise these rights, please contact us using the details below. We may require proof of identity before fulfilling requests.

9. Age Verification

We sell age-restricted products. Our services are intended only for adults. We perform age verification checks and do not intentionally collect data from minors.

10. Complaints

If you have concerns regarding our data practices, please contact us first so we may address the issue. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.

11. Policy Updates

We may periodically update this policy to reflect legal changes or business adjustments. We encourage you to review this page regularly. Continued use of our website signifies your acceptance of any amendments.

Contact Us

For any privacy-related inquiries, please contact:

Hillcrestclouds

Email: Info@hillcrest.ltd

Phone: +44 7723 225641

Address: Hillcrest service station, 235 Tag Lane, Preston, PR2 3TY